Privacy and Cookie Policy
Effective Date: 05//07/2025
MNR Travel Ltd (trading as Creative Experiences) is committed to protecting your personal data and privacy. This policy explains how we collect, use, store, and protect your information when you use our services or visit our website.
1. Contact Details
MNR Travel Ltd (Trading as Creative Experiences)
Registered Address: 38 Thistle Street, Edinburgh, EH2 1EN, United Kingdom
Phone: +44 7921 856088
Email: info@creative-experiences.com
Data Controller: MNR Travel Ltd
2. Information We Collect
We may collect and process the following personal data:
- Full name, address, email, and phone number
- Passport details (where required for travel bookings)
- Dietary requirements and mobility or medical needs
- Travel preferences and booking history
- Payment and transaction details
- IP address, browser type, and usage data (via cookies)
3. How We Collect Your Data
We collect personal data in the following ways:
- Directly from you (e.g., booking forms, email correspondence, contact forms)
- Through our website and cookies (usage and device data)
- When you sign up for newsletters or request information
- When you make a booking or participate in a travel experience
4. Legal Basis for Processing
Under UK and EU data protection laws, we rely on the following lawful bases:
- Consent – for marketing communications and optional data collection
- Contractual necessity – for processing bookings and providing services
- Legal obligation – for compliance with legal or tax requirements
- Vital interests – when urgent personal data is needed for safety
- Legitimate interests – to improve our services, communications, and security
You can withdraw consent at any time by contacting us at info@creative-experiences.com.
5. How We Use Your Data
We use your data to:
- Process and manage travel bookings and experiences
- Communicate updates, confirmations, or important information
- Share necessary details with third-party service providers (e.g., hotels, transport, local guides)
- Send newsletters and marketing (only if you opt-in)
- Improve our website and customer service
We do not sell or rent your data to third parties.
6. Sharing Your Data
We may share data with:
- Accommodation providers, airlines, local partners, and service suppliers
- Payment processors and booking platforms
- Legal or regulatory authorities where required
All third parties are required to protect your data in accordance with UK/EU regulations.
7. International Transfers
Some of our suppliers are based outside the UK or EEA. In such cases, we ensure that appropriate safeguards are in place, such as:
- Standard Contractual Clauses (SCCs) approved by the European Commission or UK
- Adequacy decisions for countries with equivalent data protection
8. Data Retention
We retain your personal data for 5 years after your last interaction with us, unless a longer period is required for legal or accounting purposes.
After this period, your data will be securely deleted or anonymised.
9. Your Rights
You have the following rights under UK and EU data protection laws:
- Access – request a copy of the personal data we hold
- Rectification – request correction of inaccurate data
- Erasure – request deletion of data under certain conditions
- Restriction – request limits on how we use your data
- Objection – object to processing based on legitimate interests
- Data Portability – request transfer of your data to another provider
To exercise any of these rights, contact: info@creative-experiences.com. We will respond within one month.
10. Cookies
Our website uses cookies to:
- Improve functionality and user experience
- Analyse site traffic
- Remember your preferences
Types of cookies used:
- Essential cookies – necessary for site operation
- Analytics cookies – e.g., Google Analytics (anonymised usage data)
- Marketing cookies – only with your consent (e.g., Facebook Pixel)
You can manage cookie preferences via our website’s cookie banner or through your browser settings. For more details, visit www.aboutcookies.org.
11. Security Measures
We implement technical and organisational safeguards to protect your data, including:
- Encrypted transmission (SSL/TLS)
- Secure servers and limited access
- Staff training and access controls
12. Complaints
If you have concerns about how we handle your data, please contact us:
Email: info@creative-experiences.com
We aim to resolve any issues promptly.
If you're unsatisfied, you can also contact the UK Information Commissioner’s Office (ICO):
ICO Contact Details
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Tel: 0303 123 1113
Website: www.ico.org.uk
13. Updates to This Policy
We may update this Privacy and Cookie Policy periodically. Any significant changes will be communicated via our website. Please check this page occasionally to stay informed.
Last updated: 05//07/2025