8 days
Join us for a truly special embroidery retreat with internationally renowned tutor Lorna Bateman, set in the peaceful elegance of Hurds Hill, a beautiful 19th-century country house in the Somerset countryside.
Over five days of expert-led tuition (30 hours total), you’ll explore Lorna’s signature 3D and creative flower embroidery, learning to create textured, dimensional floral designs in a relaxed and inspiring setting. Whether you're a confident beginner or an experienced stitcher, this retreat offers the perfect balance of learning, creativity, and rest.
Alongside your stitching, enjoy two memorable excursions:
Creative Experiences will take care of every detail – from magnifying lamps to transport and meals – so you can fully relax and enjoy.
Retreat Highlights:
A week of creativity, connection, and countryside calm.
Your creative holiday package has been thoughtfully curated to provide a seamless, relaxing, and inspiring experience, including:
Accommodation
Relax in a beautifully appointed single or double occupancy room at Hurds Hill, a charming country house offering comfort, character, and a tranquil setting in the heart of Somerset.
Meals
Savour delicious breakfasts, lunches, and three-course dinners, lovingly prepared by Hurds Hill’s talented in-house chef using fresh, locally sourced ingredients.
Excursions
Enjoy guided excursions with all entrance fees and transport included, ensuring a smooth and enriching experience.
Stitching Work Room
Benefit from exclusive access to a dedicated stitching room, fully equipped with comfortable tables, chairs, and magnifying lamps to support your creative journey in a peaceful and inspiring environment.
Tuition Fees
Enjoy 18 hours of expert instruction from Lorna Bateman, including guided sessions, demonstrations, and one-to-one support throughout the retreat.
While we have taken care of most details for you, the following items are not included:
Travel to and from Hurds Hill
Guests are responsible for arranging their own travel to and from Hurds Hill in Somerset.
Travel Insurance
Comprehensive travel insurance is highly recommended and remains the responsibility of each guest.
Beverages
Drinks, including alcoholic and non-alcoholic beverages, are not included unless specified.
Meals Away from the Property
One lunch and one dinner during off-site excursions are not included.
Airport or Rail Transfers
Transfers between your arrival point and Hurds Hill are not included in the package price but can be added to your booking for an additional cost.
Gratuities
Gratuities are not included. However, there is an option to pre-pay gratuities when finalising your booking, should you wish to do so.
Project Materials / Tutor Kit
Materials for the retreat projects are not included in the tuition fee. A project kit curated by Lorna Bateman will be available to purchase directly from her. Lorna will contact all guests prior to arrival with full details and ordering options.
Address:
Hurds Hill
Westover
Langport
Somerset TA10 0ND
By Car:
From the M5 (Junction 25): Take the A358 towards Ilminster. After approximately 3 miles, turn left onto the A378 towards Curry Rivel. Shortly after passing Curry Rivel, look for a large red sign for Immacolata Nursing Home on your right. Hurds Hill is the third entrance on the right after this sign.
From Langport: Drive through the town and over the River Parrett bridge. Continue on the right-hand bend, passing a house sign for Glenross on the left. Hurds Hill is the next entrance on the left.
From the A303 (Westbound): Exit at the Podimore roundabout and take the A372 to Langport. Drive through the town centre and over the River Parrett bridge. Continue on the right-hand bend, passing a house sign for Glenross on the left. Hurds Hill is the next entrance on the left.
From the A303 (Eastbound): Take the A358 towards Taunton. After about 5 miles, take the A378 exit to Langport. In approximately 7 miles, go through the village of Curry Rivel. Shortly after, look for a large red sign for Immacolata Nursing Home on your right. Hurds Hill is the third entrance on the right after this sign.
By Train:
The nearest train stations are Castle Cary, Taunton, and Yeovil, all offering direct services from London and the West Country.
By Air:
Bristol and Exeter airports are approximately one hour's drive from Hurds Hill.
Note for Sat Nav Users:
The postcode TA10 0ND may direct you to the entrance for Glenross. If approaching from Langport, Glenross will be before Hurds Hill. If approaching from Curry Rivel or Taunton, Hurds Hill is before Glenross.
Meals
Your stay at Hurds Hill includes a delicious selection of meals to keep you nourished and inspired throughout your retreat:
Breakfast: Start each day with a buffet-style breakfast offering a range of continental options alongside freshly prepared eggs.
Lunch: A light lunch is served daily and may include seasonal salads, homemade quiches, warming soups, and freshly baked bread.
Dinner: Each evening, enjoy a thoughtfully prepared three-course meal featuring locally sourced ingredients and a variety of flavours.
Accommodation
Guests will stay in charming, individually decorated rooms that each reflect the character and comfort of this elegant country house. All rooms are en-suite and come equipped with tea and coffee making facilities to help you feel right at home.
To ensure you have a comfortable and enjoyable stay during your creative retreat in Somerset, we recommend packing the following essentials:
Clothing for All Weathers
The British weather can be unpredictable! Pack layers, including a light waterproof jacket, to stay comfortable whether it’s sunny or drizzly.
Comfortable Footwear
Bring supportive shoes suitable for walking tours, excursions, and leisurely strolls around the beautiful Somerset countryside.
Sun Protection
Even in the UK, it’s wise to pack sun cream, sunglasses, and a hat for any sunny days spent outdoors.
Craft Equipment
Bring your preferred craft supplies, such as scissors, needles, or any personal tools you enjoy working with. Specialist materials for retreat projects will be provided.
Camera or Smartphone
Capture the inspiring landscapes, historic sites, and special moments of your creative journey.
Travel Adapters
If you are visiting from outside the UK, remember to bring a suitable travel adapter (UK plugs are Type G).
Personal Items
Don’t forget your chargers, medications, and any personal comforts that will help you feel at home during your stay.
Having these items will help you make the most of your stitching sessions, excursions, and well-deserved relaxation time.
Health and Accessibility
If you have any severe medical conditions or specific accessibility needs, we kindly ask that you contact us before making your booking.
We are happy to discuss your individual requirements to ensure that we can provide the best possible support and advice for your stay.
Your comfort, safety, and enjoyment are our priority.
Join renowned embroidery artist Lorna Bateman for an inspiring and hands-on creative embroidery retreat. Throughout the retreat, Lorna will introduce you to her signature 3D and creative embroidery techniques, guiding you in bringing delicate garden-inspired motifs to life with texture, colour, and charm.
You’ll have the opportunity to choose from a variety of her beautifully designed projects, including:
Lorna’s expert guidance, along with her warm and encouraging teaching style, ensures a rewarding experience for stitchers of all levels.
A wide range of project kits will be available to purchase directly from Lorna, and you can browse the full selection in advance on her website: www.lornabatemanembroidery.com
About Lorna Bateman
Lorna Bateman is a highly respected embroidery teacher and designer with over 30 years of experience in the art of 3-dimensional and textured hand embroidery. Since 1989, she has worked full-time in the field, and for the past two decades, she has developed her own beautiful and inspiring range of embroidery kits.
Lorna’s work is characterised by her creative use of threads and silk ribbons to create rich, raised textures. She delights in exploring a variety of techniques, including ribbon embroidery, stumpwork, crazy patchwork, painting on fabric, canvaswork, and appliqué. Deeply inspired by nature, her designs often reflect her love of flowers, landscapes, and colour.
Originally from South Africa, Lorna has called the UK home for the past 19 years. Her passion for embroidery has led her to teach across the UK and internationally in South Africa, Russia, France, and the USA.
Her work has been widely published, with features in Stitch (UK), Australian Inspirations, and many more. She has also made appearances on Justhands-on-TV and the Hochanda craft channel. Her acclaimed book, Embroidered Country Gardens, was published in July 2019 and translated into French in 2020.
Above all, Lorna is passionate about teaching. She loves encouraging stitchers of all levels—especially beginners—to explore different embroidery styles. Her aim is to help people gain confidence using kits as a foundation to eventually create and experiment with their own designs.
Guests are invited to make their own way to Hurds Hill by car or taxi from their arrival airport or Taunton train station. We’re happy to arrange private transfers for an additional fee—just let us know in advance.
Check-in is from 3:00pm.
To allow time for preparations, we kindly ask guests to arrive from 3:00pm onwards. If you're travelling long-haul and may arrive earlier, please contact us in advance to discuss options.
In the evening, join Lorna Bateman and your hosts for welcome drinks at 6:30pm—a lovely chance to meet Lorna and fellow guests.
We’ll then enjoy a three-course dinner at 7:30pm in the elegant dining room, setting the tone for a relaxed and creative retreat.
Day 1 Highlights:
• Check-in from 3:00pm
• Welcome drinks with Lorna at 6:30pm
• Three-course dinner at 7:30pm
Start your day with a relaxed continental breakfast served from 08:00 to 09:00 in the dining room. Choose from fresh pastries, fruit, yoghurt, cereals —whatever suits your morning mood.
At 09:30, we’ll gather in the studio for the first embroidery session with Lorna Bateman. Lorna will introduce the project, materials, and share her expert guidance to help you ease into your stitching. This gentle, supportive session will run until 12:30.
At 12:30, enjoy a delicious two-course lunch, freshly prepared and served in the dining room—a lovely chance to pause and chat with fellow guests.
Return to the studio at 14:00 for the afternoon session, continuing work on your chosen piece with Lorna’s one-to-one support and encouragement. This session runs until 17:00, with plenty of time to settle into your rhythm.
From 17:00 to 19:30, the evening is yours to unwind—take a stroll, enjoy a quiet moment in the lounge, or simply rest before dinner.
We’ll gather again at 19:30 for a three-course dinner, reflecting on a fulfilling first day of creativity and connection.
Day 2 Highlights:
• 08:00–09:00: Continental breakfast
• 09:30–12:30: Morning embroidery session with Lorna
• 12:30–14:00: Two-course lunch
• 14:00–17:00: Afternoon project session
• 17:00–19:30: Free time to relax
• 19:30: Three-course dinner
Ease into the morning with a delicious continental breakfast served from 08:00 to 09:00. Whether you prefer something light or a more substantial start to the day, there’s something to suit every taste.
At 09:30, we’ll rejoin Lorna Bateman in the studio for another focused morning embroidery session. As your project takes shape, Lorna will be on hand to offer individual guidance and inspiration. The session runs until 12:30.
Enjoy a two-course lunch at 12:30, served in the dining room—a perfect pause to refresh and connect.
Our afternoon session begins at 14:00, continuing until 17:00. This is your time to immerse yourself fully in your stitching, refine your technique, and make meaningful progress with Lorna’s expert support.
Between 17:00 and 19:30, enjoy some well-deserved downtime. Take a walk, read in the lounge, or simply rest before dinner.
At 19:30, we’ll come together for another three-course dinner, sharing stories and celebrating the day’s creative progress.
Day 3 Highlights:
• 08:00–09:00: Continental breakfast
• 09:30–12:30: Morning embroidery session with Lorna
• 12:30–14:00: Two-course lunch
• 14:00–17:00: Afternoon project session
• 17:00–19:30: Free time to relax
• 19:30: Three-course dinner
After enjoying a hearty continental breakfast from 08:00 to 08:45, we’ll board our private coach at 09:00 for a special day out in the beautiful Georgian city of Bath.
Our first stop is the charming Jane Austen Centre, where we’ll step back in time to explore the life, works, and world of one of England’s most beloved authors. The experience is brought to life by costumed guides and engaging exhibits.
Later in the morning, we’ll set off on a guided walking tour, exploring the elegant Georgian streets and locations that inspired Austen’s writing—a wonderful way to see the city through her eyes.
After the tour, we’ll return to the Centre to indulge in a very special “Mr Darcy” Afternoon Tea at the Regency Tea Room, featuring a delightful array of sweet and savoury treats.
There will be free time to explore Bath at your leisure—perhaps visit a bookshop, pick up a keepsake, or enjoy the city’s atmosphere—before rejoining the coach for the return to Hurds Hill.
Back at the house, we’ll gather for a three-course dinner, reflecting on a day of literary inspiration and shared experience.
Day 4 Highlights:
• Morning departure for Bath by private coach
• Visit to the Jane Austen Centre
• Guided walking tour of Austen landmarks
• “Mr Darcy” Afternoon Tea at the Regency Tea Room
• Free time to explore Bath
• Evening return to Hurds Hill
• Three-course dinner
Begin your day with a relaxed continental breakfast from 08:00 to 09:00, served in the dining room. Whether you’re in the mood for something light or more substantial, you’ll find just what you need to start the day right.
At 09:30, we’ll meet in the studio for another creative embroidery session with Lorna Bateman. With your project now well underway, this is a great opportunity to refine your stitches and enjoy Lorna’s expert support until 12:30.
We’ll break for a two-course lunch at 12:30, giving you time to refuel and enjoy the company of fellow guests.
The afternoon session runs from 14:00 to 17:00, continuing your progress with plenty of space to ask questions, experiment, and feel immersed in your work.
From 17:00, enjoy some personal downtime to rest, walk the gardens, or simply unwind.
In the evening, we’ll head out together for a special dinner at a local restaurant, a lovely way to enjoy Somerset’s hospitality and round off the day with great food and good company.
Day 5 Highlights:
• 08:00–09:00: Continental breakfast
• 09:30–12:30: Morning embroidery session with Lorna
• 12:30–14:00: Two-course lunch
• 14:00–17:00: Afternoon project session
• 17:00 onwards: Free time to relax
• Evening: Dinner at a local restaurant
Enjoy a relaxed start to the day with a delicious continental breakfast served from 08:00 to 09:00. Settle in and savour your favourite morning fare before heading into the final stretch of your creative journey.
At 09:30, we’ll meet in the studio for a morning embroidery session with Lorna Bateman. This is a perfect time to bring your project closer to completion or simply enjoy the rhythm of stitching with gentle guidance from Lorna. The session runs until 12:30.
We’ll break for a two-course lunch at 12:30, served in the dining room.
After lunch, you're warmly invited to join an optional outing to the nearby village of Langport. We’ll either walk or drive, depending on your preference and the weather. Langport offers independent shops, small galleries, and charming riverside views—perfect for a relaxed browse and a change of pace.
If you prefer to stay behind, the afternoon is yours to enjoy as you wish—continue stitching, read in the lounge, or take some quiet time for yourself.
We’ll come together again at 19:30 for a three-course dinner, enjoying one of our last evenings together.
Day 6 Highlights:
• 08:00–09:00: Continental breakfast
• 09:30–12:30: Morning embroidery session with Lorna
• 12:30–14:00: Two-course lunch
• Afternoon: Optional trip to Langport for shopping and exploration
• 19:30: Three-course dinner
Begin the day with a delicious continental breakfast from 08:00 to 09:00, enjoying a relaxed start to your final full day at the retreat.
At 09:30, we’ll gather in the studio for the last full embroidery session with Lorna Bateman. This is your chance to complete your project, refine final details, and enjoy the rhythm of stitching one last time alongside new friends. The session runs until 12:30.
A two-course lunch will be served at 12:30, giving everyone a chance to relax and reflect on the week’s creative journey.
From 14:00 to 16:30, we’ll return to the studio for our final stitching session, followed by a short Show & Tell—a chance to share your work, celebrate each other’s progress, and honour the creativity and care poured into each piece.
Enjoy free time from 17:00 to 19:30 to unwind, begin packing, or simply savour the peaceful surroundings.
We’ll gather once more at 19:30 for a farewell three-course dinner, raising a glass to a memorable retreat filled with creativity, connection, and inspiration.
Day 7 Highlights:
• 08:00–09:00: Continental breakfast
• 09:30–12:30: Morning embroidery session with Lorna
• 12:30–14:00: Two-course lunch
• 14:00–16:30: Final stitching session & Show & Tell
• 17:00–19:30: Free time to relax
• 19:30: Farewell three-course dinner
Enjoy a final continental breakfast served from 08:00 to 09:30, giving you time to ease into the morning and say your farewells at your own pace.
Check-out is by 11:00am.
If you need assistance with taxis or onward travel, we’re happy to help—just let us know.
As we say goodbye, we hope you leave feeling refreshed, inspired, and proud of what you’ve created during your time at Hurds Hill. Thank you for being part of this special retreat—we hope to see you again soon.
Day 8 Highlights:
• 08:00–09:30: Continental breakfast
• By 11:00: Guest check-out and departures
Cancellation shall take effect only when Creative Experiences receives written notification from the person confirming the booking. All correspondence should be addressed to Creative Experiences, 55 Westfield Avenue, Cupar, Fife, KY15 5AA, United Kingdom or by email to info@creative-experiences. In all cases of cancellation, the deposit forfeit. The following cancellation fees expressed, as a percentage of the total holiday cost, will become immediately payable to Creative Experiences.
Cancellation charge:
Cancellation within 8 weeks; 40% of holiday cost payable
Cancellation within 7 weeks; 60% of holiday cost payable
Cancellation within 6 weeks; 80% of holiday cost payable
Cancellation within 4 weeks; 100% of holiday cost payable
Deposits
For any holiday, we require a non-refundable deposit of 20% of holiday cost. If your deposit payment is not received within 7 days, the holiday may be offered to other interested parties.
Payment of holiday cost
The balance of your holiday cost must be settled 8 weeks prior to the commencement date of your holiday. If your holiday booking is made within 8 weeks of commencement, payment must be made in full immediately on booking. If payments are not made in accordance to this schedule, bookings will be treated as cancellations and deposits will not be refunded.
Insurance
Every person for whom a holiday is booked with Creative Experiences must have adequate insurance cover and must be able to show us proof of insurance upon request.
Cancellation by the client
Cancellation shall take effect only when Creative Experiences receives written notification from the person confirming the booking. All correspondence should be addressed to Creative Experiences, 55 Westfield Avenue, Cupar, Fife, KY15 5AA, United Kingdom or by email to info@creative-experiences. In all cases of cancellation, the deposit forfeit. The following cancellation fees expressed, as a percentage of the total holiday cost, will become immediately payable to Creative Experiences.
Cancellation charge:
Cancellation within 8 weeks; 40% of holiday cost payable
Cancellation within 7 weeks; 60% of holiday cost payable
Cancellation within 6 weeks; 80% of holiday cost payable
Cancellation within 4 weeks; 100% of holiday cost payable
Alteration by Creative Experiences
If in the unlikely event that there have to be any alteration made by Creative Experiences, we will notify you as soon as possible and offer you one of the following options.
We will not be liable for refunding any expenses, which have been occurred as a result of the booking.
Our holidays require a minimum amount of guests to be able to to continue with the holiday. We reserve the right to cancel or postpone the holiday in case the minimum number has not been achieved.
Changes
Should you wish to change your booking, Creative Experiences will endeavour to accommodate any changes subject to any differences in price and availability, but cannot guarantee that changes can be made. Creative Experiences will make an administration charge of £50 for any change in booking. Bookings cannot be changed within 2 weeks of the start of your holiday.
Responsibility
Creative Experiences will not be liable for any loss or damages occurred to any client as a result of:
Any event or circumstance which could have been avoided if the client had taken reasonable care.
Any circumstance or event which Creative Experiences or its suppliers could not have foreseen or prevented even with all due care and attention.
Circumstances out of the reasonable control of Creative Experiences such as strikes, wars, civil or political unrest, quarantine restrictions, terrorism, government actions, natural or nuclear disaster adverse weather conditions including injury or illness to staff thus reducing level of service.
Injury, illness or death due to any activity at any time during your holiday, except where such injury or death is caused by the negligence or fraud of Creative Experiences.
Loss of, theft of or damage to any of your belongings at any time of your holiday, whether within the chalet, in the neighbourhood or otherwise.
Injury, illness or death associated with the consumption of any food or drink we may supply except where such illness, injury or death is caused by the wilful negligence or fraud of Creative Experiences or its directors, officers or employees.
Excursion days
We do not accept responsibility if an artisan or person does not show up or cancels private booked excursion such as walking tours, artisan lessons, cooking lessons, wine tastings etc. Should this situation arise, Creative Experiences will try their very best to book another excursion and find an alternative at no cost to the client.
Our suppliers
Creative Experiences is working with third party suppliers such as hotels, villas, transfer companies and others. We are more than happy to discuss any of your requirements such as food allergies with hotels, specific room allocations, pick and drop off times with transfers companies, however we cannot guarantee that your request can be fulfilled. In case of special client requirements not being accepted by the third party, we will be contacting you at our earliest convenience to let you know.
Complaints and Problems
In the unlikely event that you have any reason to complain or experience any problems with your holiday, you must immediately inform the Creative Experiences representative and the supplier of the service(s) in question. Any verbal notification must be put in writing and given to our representative and the supplier as soon as possible. Until we know about a problem or complaint, we cannot begin to solve it. Most problems can be dealt with quickly. If you remain dissatisfied however, you must write to us within 28 days of your return to your home country giving your booking reference and full details of your complaint. We regret we do not accept any liability in relation to any complaint or claim which is not notified entirely in accordance with this clause.
Website Accuracy
Please note that the information and prices shown on this website may have changed by the time you come to book your holiday. Whilst every effort is made to ensure the accuracy of the website and prices, regrettably errors occasionally do occur. You must therefore ensure you check all details of your chosen holiday (including the price) with us at the time of booking. The website is the sole responsibility of Creative Experiences. It is not issued on behalf of and does not commit any independent organization/carriers whose services are featured in it.
Emergency
Creative Experience will provide you with assistance in case of emergency during your holiday with us. We can help you bringing you to health services, working with local authorities and international consulate in case you lost your passport or important papers.
If you have an emergency because of your own negligence, Creative Experiences may ask you for a fee occurred during the process such as extra transfers, missed bookings with third parties and more.
Conduct
When you enjoy your holiday with Creative Experiences, you are responsible for any damage or loss caused by you. In case of damage in a hotel or villa (third party supplier), the client has to pay the damage charges directly to the supplier.
We do reserve the rights to cancel your holiday, in case you put others in danger through your actions, verbal abuse and by causing significant distress to other holiday makers who are joining that group. We do not tolerate violence or abuse in any form to our clients or staff members.
Deposits
For any holiday, we require a non-refundable deposit of 20% of holiday cost. If your deposit payment is not received within 7 days, the holiday may be offered to other interested parties.
Payment of holiday cost
The balance of your holiday cost must be settled 8 weeks prior to the commencement date of your holiday. If your holiday booking is made within 8 weeks of commencement, payment must be made in full immediately on booking. If payments are not made in accordance to this schedule, bookings will be treated as cancellations and deposits will not be refunded.
Insurance
Every person for whom a holiday is booked with Creative Experiences must have adequate insurance cover and must be able to show us proof of insurance upon request.
Cancellation by the client
Cancellation shall take effect only when Creative Experiences receives written notification from the person confirming the booking. All correspondence should be addressed to Creative Experiences, 55 Westfield Avenue, Cupar, Fife KY15 5AA, United Kingdom or by email to info@creative-experiences. In all cases of cancellation, the deposit forfeit. The following cancellation fees expressed, as a percentage of the total holiday cost, will become immediately payable to Creative Experiences.
Cancellation charge:
Cancellation within 8 weeks; 40% of holiday cost payable
Cancellation within 7 weeks; 60% of holiday cost payable
Cancellation within 6 weeks; 80% of holiday cost payable
Cancellation within 4 weeks; 100% of holiday cost payable
Alteration by Creative Experiences
If in the unlikely event that there have to be any alteration made by Creative Experiences, we will notify you as soon as possible and offer you one of the following options.
We will not be liable for refunding any expenses, which have been occurred as a result of the booking.
Our holidays require a minimum amount of guests to be able to to continue with the holiday. We reserve the right to cancel or postpone the holiday in case the minimum number has not been achieved.
Changes
Should you wish to change your booking, Creative Experiences will endeavour to accommodate any changes subject to any differences in price and availability, but cannot guarantee that changes can be made. Creative Experiences will make an administration charge of £50 for any change in booking. Bookings cannot be changed within 2 weeks of the start of your holiday.
Responsibility
Creative Experiences will not be liable for any loss or damages occurred to any client as a result of:
Any event or circumstance which could have been avoided if the client had taken reasonable care.
Any circumstance or event which Creative Experiences or its suppliers could not have foreseen or prevented even with all due care and attention.
Circumstances out of the reasonable control of Creative Experiences such as strikes, wars, civil or political unrest, quarantine restrictions, terrorism, government actions, natural or nuclear disaster adverse weather conditions including injury or illness to staff thus reducing level of service.
Injury, illness or death due to any activity at any time during your holiday, except where such injury or death is caused by the negligence or fraud of Creative Experiences.
Loss of, theft of or damage to any of your belongings at any time of your holiday, whether within the chalet, in the neighbourhood or otherwise.
Injury, illness or death associated with the consumption of any food or drink we may supply except where such illness, injury or death is caused by the wilful negligence or fraud of Creative Experiences or its directors, officers or employees.
Excursion days
We do not accept responsibility if an artisan or person does not show up or cancels private booked excursion such as walking tours, artisan lessons, cooking lessons, wine tastings etc. Should this situation arise, Creative Experiences will try their very best to book another excursion and find an alternative at no cost to the client.
Our suppliers
Creative Experiences is working with third party suppliers such as hotels, villas, transfer companies and others. We are more than happy to discuss any of your requirements such as food allergies with hotels, specific room allocations, pick and drop off times with transfers companies, however we cannot guarantee that your request can be fulfilled. In case of special client requirements not being accepted by the third party, we will be contacting you at our earliest convenience to let you know.
Complaints and Problems
In the unlikely event that you have any reason to complain or experience any problems with your holiday, you must immediately inform the Creative Experiences representative and the supplier of the service(s) in question. Any verbal notification must be put in writing and given to our representative and the supplier as soon as possible. Until we know about a problem or complaint, we cannot begin to solve it. Most problems can be dealt with quickly. If you remain dissatisfied however, you must write to us within 28 days of your return to your home country giving your booking reference and full details of your complaint. We regret we do not accept any liability in relation to any complaint or claim which is not notified entirely in accordance with this clause.
Website Accuracy
Please note that the information and prices shown on this website may have changed by the time you come to book your holiday. Whilst every effort is made to ensure the accuracy of the website and prices, regrettably errors occasionally do occur. You must therefore ensure you check all details of your chosen holiday (including the price) with us at the time of booking. The website is the sole responsibility of Creative Experiences. It is not issued on behalf of and does not commit any independent organization/carriers whose services are featured in it.
Emergency
Creative Experience will provide you with assistance in case of emergency during your holiday with us. We can help you bringing you to health services, working with local authorities and international consulate in case you lost your passport or important papers.
If you have an emergency because of your own negligence, Creative Experiences may ask you for a fee occurred during the process such as extra transfers, missed bookings with third parties and more.
Conduct
When you enjoy your holiday with Creative Experiences, you are responsible for any damage or loss caused by you. In case of damage in a hotel or villa (third party supplier), the client has to pay the damage charges directly to the supplier.
We do reserve the rights to cancel your holiday, in case you put others in danger through your actions, verbal abuse and by causing significant distress to other holiday makers who are joining that group. We do not tolerate violence or abuse in any form to our clients or staff members.